The Malahat Water system services the residential development (formerly called Elkington Forest) located at the south end of Area B Shawnigan Lake on Trailhead Circle. There will be 19 customers located in the service area for Phase 1 of this development with eventual build out of 97 lots.

 Source, Treatment and Distribution

Water is supplied from one groundwater well, filtered, UV disinfected and then chlorinated at the treatment building before being pumped to a 20,000 litre plastic above-grade reservoir. The water is pumped on demand from the reservoir to the distribution system and to each water service.

Due to the small size of the potable reservoir constructed by the developer, fire protection is not provided by the CVRD, but will be maintained by the strata and is supplied by a large storage pond and fire pump.

Critical equipment is monitored 24 hours a day for malfunctions, such as high or low chlorine levels or pump failures; if such an abnormality occurs, an alarm is immediately sent to the on-duty pager to alert CVRD staff for quick response.

Water Quality Tests

Malahat water system is sampled, at a minimum, once a week. The following table shows the sampling frequency and parameters tested for the water system:

Testing results can be found in the Annual Water Report completed each year.

Fee Structure

Malahat Water is a fully metered water system and each connection has a water meter that records water consumption. Water meters are read every six months and customers are charged according to their consumption. Current year budget information can be found here.

Undetected Leaks

Undetected Leaks will be considered in any buried service water line or water line in the building's walls. Plumbing fixtures are taps, toilets and hose bibs. 

User Charges may be adjusted where an undetected leak on the consumer’s property has resulted in water usage greatly exceeding typical usage of water, according to the applicable classification(s) and there is no indication that water was knowingly allowed to run to waste. A request for a leak adjustment may be granted if all of the following conditions are met or in extraordinary circumstances, upon approval of the Corporate Financial Officer or the Manager.

1. The property owner has not been granted a leak adjustment in the last 5 years. 
2. The leak was repaired within 30 days of billing or discovery of the leak.
3. Written verification describing the nature of the leakage and the action taken to rectify the problem must be received by the Manager before a leak adjustment will be granted.

Where a leak adjustment is approved, User Charge adjustments will be determined as follows:

1. If the leak is found in the service line, volumes from the 2 previous years, of the same billing cycle, will be averaged and charged. i.e. Average of 2 previous summers, if leak occurs in the summer.
2. If the leak is associated with an in-home plumbing fixture or irrigation system, volumes from the 2 previous years, of the same billing cycle will be averaged plus 50% of the incremental water usage (between the average and the overage) will be charged to a maximum added value of $500.
3. Subsequent leaks occurring within 5 years of the previous leak adjustment request will be eligible for the cap of $1,500 per single family dwelling equivalent, up to a maximum of $5,000. Where the average of the 2 previous years of the same billing cycle is greater than $5,000, the eligible cap will be 1.5 times the average.

Undetected Leak Adjustment Application

In order to apply for an adjustment, an Undetected Leak Adjustment Application must be completed and submitted within 30 days of billing or leak discovery.

The process for submitting an Undetected Leak Adjustment Application is as follows:

1. Identify and repair the leak on your property.
2. Fill out the Undetected Leak Adjustment Application, found here.
3. Submit the completed application with supplemental materials (photos, invoices, etc.) to Utilities@cvrd.bc.ca.

Please note the following:

• An incomplete application and/or missing photos/invoices will result in a delay in processing the Undetected Leak Adjustment Application.
• Completion of this form does not guarantee that an adjustment will be granted.

For any questions and inquiries regarding the Undetected Leak Adjustment Application, please contact the Utilities Division at Utilities@cvrd.bc.ca or 250.746.2530.